Provisioning Project Coordinator
Glasgow, Hybrid working
About KubeNet
KubeNet is a fast-growing Managed Service Provider (MSP) and Internet Service Provider (ISP) helping businesses modernise, secure, and scale their IT environments. We work across on-premise, hybrid, and cloud platforms, supporting organisations to stay connected, resilient, and future-ready. Our Technical Services team sits at the heart of what we do, delivering for our customers every day by solving complex challenges, leading projects, and providing trusted, high-quality support across multiple industries. At KubeNet, we’re committed to investing in our people, celebrating success, giving back to our community, and supporting a healthy work-life balance because we believe great outcomes come from empowered, supported teams.
The Opportunity
We’re looking for a Provisioning Project Coordinator to join our KubeNet Business Support and Finance team. We are looking for someone who is highly organised, detail-focused, and confident managing multiple workflows in a fast-paced environment. This role is ideal for someone who enjoys coordination, problem-solving, and working across multiple stakeholders to ensure services are delivered smoothly and on time.
You’ll play a key role in supporting customer outcomes, gaining exposure to provisioning processes, and developing your skills within a growing MSP environment.
What You’ll Be Doing
Overseeing the end-to-end provisioning process, ensuring orders are processed accurately and within agreed timelines, managing and placing orders via Halo CRM using standard processes and systems, liaising with suppliers and raising tickets with internal technical teams where required, monitoring emails and internal systems to manage order workflows effectively, acting as a key point of contact between business support teams, project managers, customers, suppliers, resellers, and technical teams, handling incoming calls and written correspondence from customers and partners, prioritising tasks and working to deadlines in a fast-paced environment, troubleshooting and resolving provisioning-related issues, ensuring all relevant customer documentation is received and stored correctly within internal systems, and producing weekly reports on order status for account managers and reseller partners.
What We’re Looking For
We’re looking for someone with strong organisational and administrative skills, ideally with experience in a coordination, provisioning, or service delivery role within a technical or service-led environment. Most importantly, attitude, willingness to learn, and attention to detail are key to success in this role. You should bring a proactive mindset, take pride in delivering accurate work, and be motivated to continuously develop your skills. Excellent communication skills are essential — you’ll need to be confident engaging with stakeholders at all levels, including customers, suppliers, and both technical and non-technical teams. You should be able to work at pace while managing competing priorities, maintaining a structured and logical approach to tasks. You’ll be a collaborative team player who enjoys problem-solving and takes a methodical, project-oriented approach to your work.
Nice to Have (But Not Essential)
Background in a Managed Service Provider (MSP), ISP, or telecoms environment, experience using CRM or ticketing systems such as Halo, or exposure to provisioning, order management, or service delivery processes would be beneficial but not essential.
Why Join KubeNet?
This is an opportunity to play a key role in a growing operations function within a fast-paced MSP environment. You’ll gain exposure to end-to-end service delivery processes while working closely with technical teams, suppliers, and customers. You’ll be part of a collaborative team that values organisation, efficiency, and strong communication, with opportunities to develop your skills and progress your career. KubeNet offers a supportive culture that celebrates success, encourages development, and promotes a healthy work-life balance within a business that is continuing to grow and evolve.
Location and our Benefits
This role is based in the Glasgow and we operate a hybrid model.
Working at KubeNet you’ll receive an attractive salary and a range of competitive benefits, but more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.
• Competitive salary • Quarterly Performance bonus
• 22 days holiday per annum plus 9 statuary days
• Following successful probationary period of 6 months, access to private healthcare, death in service and increased pension company contribution of 5%
• Free KubeNet Broadband or a £25.00 per month contribution.
• Paid days supporting a charity of your choice or one of KubeNet charity partners
• Financial Contribution to your agreed training path with 2 days exam leave
• Training will be provided on the systems we use and any future requirements.