Travel-Tech | Hybrid Edinburgh
Excellent package + benefits

Travelnest is hiring another Senior Product/Full-Stack Engineer. I’m delighted to be re-appointed as Travelnest’s fractional Embedded Talent Partner—due to pace and candidate calibre, we’re hiring again.

About Travelnest

Independent holiday-rental owners live or die by their online presence. To compete with big brands, they need great marketing, reviews, pricing, and distribution across every major travel site. We’re building the platform that levels the playing field—think “Shopify for holiday rentals.”

Why join

A small, high-ownership team tackling meaningful problems. One week you’re shaping smarter pricing algorithms; the next you’re building tooling that improves listing reach and photo quality; then rethinking how tens of thousands of listings sync—fast and reliably. Passionate team, real impact.

What you’ll do

• Own problems end-to-end: discovery → design → build → launch

• Work full-stack where it matters most; learn quickly, ship often

• Obsess over the customer; collaborate with hosts, product, design & ops

• Improve the engine: reduce complexity, strengthen CI/CD, raise standards

What great looks like

• Founder-level ownership: you spot opportunities, move fast, fix what’s broken

• Comfortable with ambiguity; make clear calls with imperfect data

• You lift others—share early, unblock teammates, raise the bar without ego

• Outcomes over tickets: you move host revenue, reliability, and UX

• You speak business and code—commercially curious, travel-savvy

Our stack

• Core: TypeScript, Postgres

• Web: React (Vercel)

• Mobile: React Native (Expo)

• Infra: AWS, Terraform, GitHub Actions

• Observability: Sentry, Grafana

• AI: OpenAI integrations

• Legacy you’ll tame: Python + Flask services and a few older patterns

Comp & perks

• Competitive salary + comprehensive benefits (health, dental, gym discounts, and more)

• Unlimited holiday

• Hybrid working (Edinburgh)

We’re an equal-opportunity employer. We celebrate diversity and are committed to an inclusive environment for all.

• Glasgow, Full time in office
• Excellent package and bens

Gap Group is one of the UK's leading equipment hire providers wiht a strong reputation for reliability, stability, and long term investment in its people and technology.

We are looking for a Support Analyst to join our service desk and to act as a Support Analyst providing triage, first-time-fix (FTF), request fulfilment, and incident resolution across IT services.

Main duties and responsibilities

• Act as the first point of contact for all IT incidents and service requests
• Perform structured triage, categorisation, and prioritisation of all tickets
• Deliver first-time-fix (FTF) where appropriate
• Route tickets to the correct resolver group in line with defined service models
• Maintain ownership of tickets through to resolution, ensuring visibility and progress
• Where assigned, contribute to resolver group activities (e.g. EUC, Applications, Infrastructure)
• Diagnose and resolve tickets escalated to assigned resolver group(s)
• Ensure effective handover between Service Desk and resolver group activities
• Record all actions taken within the ITSM tool to maintain a complete audit trail
• Support accurate reporting and service measurement through high-quality data
• Provide clear, professional, and timely communication to users
• Create and maintain knowledge articles to support FTF and self-service
• Identify recurring issues and escalate trends to support Problem Management
• Contribute to continual service improvement initiatives
• Provide support for core IT services including:
• Microsoft 365 (email, collaboration, identity)
• End user devices (laptops, desktops, peripherals)
• User access and identity management (e.g. Active Directory / Entra ID)
• Core business applications (including CloudSuite M3)

Essential Skills

• Experience working in an IT Service Desk or IT support environment
• Strong understanding of service-based support (ITIL-aligned)
• Experience using an ITSM tool (e.g. ManageEngine or similar)
• Knowledge of:
• Microsoft 365 / modern workplace technologies
• User and identity management (AD / Entra ID)
• End user device support
• Ability to diagnose and resolve common technical issues independently
• Strong communication and customer service skills